Event 1 Knowledge Base

Symptom

Upon opening Excel or attempting to use any Office Connector feature, the following message is displayed:

“OfficeConnector1.xls could not be found”

 

Cause

This is typically caused if the current installation of Microsoft Excel is not up to date with regard to available service packs.

 

 

Resolution

 

Step 1 – Install the latest service packs available for Microsoft Office.

Use the following link to visit the Microsoft Update page and check for available service packs:

http://update.microsoft.com/microsoftupdate/v6/default.aspx

 

Step 2 – Unload and reload the Office Connector add-in.

 

Excel 2003 and Prior

1.     Start Excel

2.     Unload the Office Connector add-in

a.     Click the Tools menu and then click Add-Ins

b.    Clear the Event 1 Office Connector checkbox

c.     Click OK

d.    Confirm that the Office Connector toolbar is no longer displayed

3.     Reload the Office Connector add-in

a.     Click the Tools menu and then click Add-Ins

b.    Select the Event 1 Office Connector checkbox

c.     Click OK

d.    Confirm that the Office Connector toolbar is now displayed

 

Excel 2007

1.     Start Excel

2.     Unload the Office Connector add-in

a.     Click the Office Button and then click Excel Options

b.    Click Add-Ins

c.     In the Manage list, click Excel Add-ins

d.    Click Go

e.     Clear the Event 1 Office Connector checkbox

f.     Click OK

3.     Reload the Office Connector add-in

a.     Click the Office Button and then click Excel Options

b.    Click Add-Ins

c.     In the Manage list, click Excel Add-ins

d.    Click Go

e.     Select the Event 1 Office Connector checkbox

f.     Click OK

 

 

Notes

·         If you already have the latest service packs installed, you can skip directly to step 2.

·         If you do not have the latest service packs installed and you skip directly to step 2 this may resolve the issue only temporarily.

·         As of January 22^nd 2008, the current service packs are:

o    Excel 2002 (XP), Service Pack 3 (SP3)

o    Excel 2003, Service Pack 2 (SP2)

o    Excel 2007, Service Pack 1 (SP1)