Message 20002 – Sage Timberline Office commitment ID is too long. The maximum size allowed by Sage Timberline Office is n characters
Description
The Commitment ID for Sage Timberline Office has a maximum size which is 12 characters by default. This can be smaller depending on your implementation of Sage Timberline Office. This message occurs if the contract in Prolog Manager would use a Commitment ID that is larger than the maximum size allowed. Integrator will determine the Commitment ID for a given Prolog Contract based on your specific Integrator settings. The Commitment ID can be the combination of the Job Number plus a separator character plus the Contract Number or it may be the Contract Number by itself. In either case, a prefix can also be added.
Resolution
Determine the maximum size for the Commitment field
1. Start Sage Timberline Office Job Cost
2. Click the File menu, click Data Folder Settings, and click Custom Descriptions
3. Scroll down the list of fields and locate JC Commitment
4. The maximum size for this field will be shown in the Size column
Review your Contract Settings in Integrator
1. Start Integrator
2. Open your connection
3. Click the Settings menu and click Contract Settings
4. Click the General tab
5. Review the Commitment ID settings to determine how the Commitment ID is determined
Shorten the Contract Number
1. Start Prolog Manager
2. Open the database and project for the contract
3. Click the Cost Control menu and click Contracts
4. Open the contract in question
5. Change the contract number. Upon doing this you will be prompted asking if you want to create a new contract with the number entered and copy the information from the existing contract. Proceed by clicking Yes
6. Delete the former contract that had the invalid contract number.
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